Curse

Charlie A Weasley · Mar 14, 2011, 11:57 PM // 23:57

I've gotten this on an account that we've had trouble with every since the plaync/ncsoft master account merger. This is my husbands account, he went to log in to add an EotN key today. The account hasn't been actively played in over 2 years.

Star_Jewel · Mar 15, 2011, 01:14 AM // 01:14

Error 045 is a ban. If the account hasn't been played in 2 years, it's likely either been hacked or was caught in a false flag. GW accounts are unfortunately vulnerable to both, especially if they're linked to NCSoft master accounts.

The specific error message given should shed a little more light on the reason.

If your husband never used third-party programs/bots, then you have every right (and are encouraged) to contact support. You'll have to provide proof of ownership (CD keys/box scans, receipts, etc.), and it may require some back-and-forth, but if you're polite, patient and persistent, you should be able to get the account unlocked. Just be prepared for the worst if it was hacked -- support cannot restore stolen items or deleted characters.

Best of luck.

ruk1a · Mar 15, 2011, 01:34 AM // 01:34

it was most likely hacked contact support and cross your fingers.

Charlie A Weasley · Mar 15, 2011, 01:20 PM // 13:20

yeah... we're cringing atm because we've move several times since gw first came out. if we can find any keys it will be a miracle, and then hoping that it is the right account out of 4 will be even harder. The worst is this all started because he couldn't remember his log in information!

Even better when support wrote back they asked for a huge list of information but never gave us an explanation as to what the error is.

rick1027 · Mar 15, 2011, 07:19 PM // 19:19

give them all you can and info you can think of that they didnt ask for if possible when i tried to get my account back i had no keys but provided so much info about the account they were sure it was my account good luck.